接电话 Answering the phone
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
询问来电者姓名
Asking for the caller's name
Who's calling, please?
Could I take your name, please?
自我介绍
Introducing yourself
This is Paul Smith speaking.
Hello, this is Paul Smith from Smith Brothers Ltd.
找人
Asking for someone
Could I speak to John Martin, please?
I'd like to speak to John Martin, please.
Could you put me through to John Martin, please?
Could I speak to someone who …
解释缺席
Explaining absence
I'm afraid Mr Martin isn't in at the moment.
I'm sorry, he's in a meeting at the moment.
I'm afraid he's on another line at the moment.
让某人等一下
Putting someone on hold
Just a moment, please.
Could you hold the line, please?
Hold the line, please.
有问题
Problems
I'm sorry, I don't understand. Could you repeat that, please?
I'm sorry, I can't hear you very well. Could you speak up a little, please?
I'm afraid you've got the wrong number.
I've tried to get through several times but it's always engaged.
Could you spell that, please?
让某人通过（连接某人）
Putting someone through (connecting someone)
One moment, please. I'll see if Mr Jones is available.
I'll put you through.
I'll connect you.
I'm connecting you now.
留言
Taking a message
Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I'll tell Mr Jones that you called.
I'll ask him/her to call you as soon as possible.
